FAQs
Q.How can I apply my discount code to the order, and how many can I apply?
A:The automatic discount code takes effect automatically at checkout.Add additional discount codes if needed.All promotion and discount codes need to be added into the discount code box before completing the purchase. You can find the code box on the right hand side,or you can find it in your shopping cart
Several special discounts are available.
Q.What payment options do you accept?
A:The payment options that we accept are:
1.PayPal
2.Credit Cards (Visa, Mastercard, Discover, and American Express)
At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.
Q.Why am I experiencing an error while trying to place my order or complete the transaction?
There may be several reasons for this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
Try using different web browser to place your order.
Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records.
If you have moved within the last 5 years, it is possible it is not recognizing your new address.
Please verify with your bank or credit union if they support AVS.
If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted.
We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.
Q.What should I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact our email with your order number, and we will review the information to see how we can assist you. We want to ensure that you are able to receive and enjoy your products, and we will try our best to make that happen!
In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Q.Do you offer free shipping service? How much will it cost to ship my order？
We offer free standard shipping for international orders over $50.Less than $50 shipping $8.
For any expedited shipping options, the cost will vary depending on the carrier, shipping method, destination, and weight of the package.
In order to receive an estimate of shipping costs and shipping options, you may do the following:
Enter the desired item(s) into your cart.
Proceed to your cart by clicking on the “Bag” icon on the top right corner of the page and clicking "View Shopping Bag."
Enter your shipping information in the Cart Total section and click the “Calculate shipping” button to view the available shipping methods and costs to your destination
If you are an international customer, shipping costs will include any customs fees or taxes that may incur.
Q.Are we using genuine dolls?
We 100% use genuine dolls, they have very good workmanship and quality.